SHIPPING INFORMATION

Why does my tracking number show Pending?
      The reason your tracking number might show as pending is because it is yet to be scanned in, or it is in transit to the distribution location.
      Our current delivery time of several business days includes the possibility of this delay, and you should see tracking details and an estimated delivery date updated on your order within several hours.
Can I get shipping updates?
      You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.
      Express delivery also offers convenient text alerts for your delivery by following 2 simple steps:
      1. Text FOLLOW and your tracking number
      2. Reply YES when you receive the welcome message
      I need help.
      If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. Don’t worry, contact us within a few days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by us.
      For any questions about how to return items, head to our Returns page.